FAQ

Banzai is a gambling company operating under a Curacao licence. We provide gaming content to customers in 4 countries globally and accept a large number of bets daily.

The guaranteed payout fund of our casino meets international standards, so we will settle absolutely any amount of winnings for our clients.

If you have any questions, please use our round-the-clock Support Service.

1. Select the game in any casino section, then select the game icon. To search easily, the games are divided into sections.
2. Wait for the game to start. Select the bet amount, then select the START GAME button. You can learn more about each slot by pressing on the information help button inside the slot.
3. If you win, the amount will be credited to your gaming account balance.

1. Select '+' on the website page in the upper right-hand corner of the screen.
2. Choose a transfer method and follow the payment system instructions.

The minimum and maximum amounts may differ depending on the deposit method. The funds are credited as soon as possible and without any casino fees.

1. Select the SIGN UP button on the website page in the upper right-hand corner of the screen.
2. Choose a convenient registration method: by phone number, by email or via a social network.
3. Choose the type of first deposit bonus offer you want.

To sign up by phone: enter your phone number and select the appropriate gaming account currency. Select Sign Up and an SMS with a password will be sent to the phone number you entered to confirm your registration. Enter the received password in the appropriate field.

To sign up by email: enter your email address, create a strong password and select the appropriate gaming account currency. Select SIGN UP. You will receive an email with instructions to follow. If you don't receive any emails, check the Spam folder.

To sign up via a social network: select the social network you would like to use for registration and the appropriate gaming account currency.

IMPORTANT: You must be logged in to the selected social network.

Funds are credited to the gaming account within a few minutes. In rare cases, the waiting time may be one hour. If the money has not been credited to the casino gaming account within one hour after making a deposit but has been debited from your payment system account, contact the support service of your payment system to clarify the information. Request an account statement from your payment system confirming the debit in favor of the casino, and then provide the information to our Support Service.

1. Choose UPI as a payment method.
2. Copy the Wallet Number.
3. Make a transfer using the specified details: Wallet ID and Wallet Name.
4. Copy the UTR and Order ID after making payment and paste in the appropriate fields.
5. Select PAY.

Please keep the payment receipt.

If there are any problems, please contact online Support.

1. Choose Gpay as a payment method.
2. Copy the Wallet ID or scan the QR code.
3. Make a transfer using the specified details: Wallet ID and Wallet Name.
4. Copy the UTR and Upi ID after making payment and paste in the UTR and Upi ID Number fields.
5. Select PAY.

Please keep the payment receipt.

If there are any problems, please contact online Support.

1. Choose PayTM as a payment method.
2. Copy the Wallet Number.
3. Make a transfer using the specified details: Wallet Number and Wallet Name.
4. Copy the UTR after making payment and paste in the UTR field.
5. Select PAY.

Please keep the payment receipt.

If there are any problems, please contact online Support.

1. Choose PhonePe as a payment method.
2. Copy the Wallet ID or scan the QR code.
3. Make a transfer using the specified details: Wallet ID and Wallet Name.
4. Copy the UTR after making payment and paste in the UTR field.
5. Select PAY.

Please keep the payment receipt.

If there are any problems, please contact online Support.

Funds crediting period depends on the payment system.

Usually, it takes a few minutes, but the maximum waiting period is 72 hours.

You can see the withdrawal status in your personal account, in the Deposit sectionIf the status is Paid and the funds weren't credited, please contact the support service of your payment system.

1. In the upper left corner of the website, select the Menu button. Then press Deposit.
2. Press the Withdrawal button. Select a payment method that you used for making a deposit.

The funds crediting period depends on the payment system. It usually takes a few minutes.

Keeping your money safe is one of our priorities. Therefore, before the withdrawal, we want to make sure that the transaction is carried out by you. Fill in your personal details, confirm your identity, and then your funds will be secured.You can use your passport for identity verification as well as your insurance certificate, military ID card, seaman's passport, international passport, or driver's licence.

The minimum withdrawal limit is 400 NPR/300 INR/600 KZT/4000 UZS/PKR 1000/BDT 300

The maximum withdrawal limit is 10 000 000 NPR/10,000,000 INR/67 000 KZT/1 200 000 000 UZS/PKR 20,000,000/BDT 10,000,000

In the Banzai Loyalty Programme, players are provided with various bonuses – coins, cashback, etc., to be subsequently used in slot machines. The first deposit bonus is available immediately after registration. You can find out how to receive other bonus offers in the Account by selecting BONUSES.

Banzai casino players can choose from various promotions and bonus offers:

• Banzai Birthday promotion;
• First Deposit Bonus promotion;
• Loyalty Programme promotion.

You can learn more about each promotional offer in the PROMOS section.

Free spins can be used in game slots to spin for free and are provided to the player by the casino free of charge or after performing certain actions.

You can use free spins in some of the slot machines (information on wagering is provided in the bonus rules).

If you win after using free spins, the net profit will be credited to your balance. If you lose, no funds will be debited from the account.

The First Deposit Bonus promotion is available to the new Banzai casino users only. The first deposit bonus amount equals 100% of the first deposit. To receive the bonus, you need to make a deposit after registration.

The bonus will be immediately credited to your account after the conditions are met.

The Casino Security Service is entitled to block gaming accounts in cases of suspicious activities or violations of the Gambling Rules.

To restore access to your gaming account, please contact the Support Service or follow these instructions:

Send an email to [email protected] specifying the gaming account number, the linked phone number or email address, and also attach the following documents:

• A photo (selfie) of you holding your passport opened on the page with personal data and photo next to your face;
• A photo of the passport pages showing your personal data and a photo or another available document which is either a driver's licence, birth certificate or ID card.

Photos should be of high quality, and the data should be visible and easy to read.

The issue of unblocking your account will be resolved as soon as possible, and the decision made on the account status will be sent by email or SMS.